Privacy Policy

Information We Collect

We gather different types of information depending on how you use our site. Some you give us directly, and some we collect automatically to make things work better.

Personal Information You Provide

When you sign up for courses, contact us, or participate in community forums, you might share details like your name, email address, phone number, or payment information. We only ask for what we actually need.

• Account registration details (name, email, password)
• Contact information for inquiries or support requests
• Payment data when enrolling in courses (processed securely through third-party providers)
• Profile information you choose to add (bio, learning goals, experience level)
• Content you submit through forums, assignments, or projects

Automatically Collected Data

Like most websites, we collect technical information when you visit. This helps us understand what's working and what isn't. We use cookies and similar technologies—you can control these through your browser settings.

• Device information (browser type, operating system, screen resolution)
• IP address and general location data
• Pages visited, time spent, and interaction patterns
• Referral sources and search terms that brought you here
• Performance data to identify technical issues

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a purpose related to running the platform and improving your learning experience.

Course Delivery and Communication

Your information helps us give you access to materials, track your progress, and send relevant notifications. We might email you about course updates, new content, or changes to terms—but we won't bombard you with marketing unless you've opted in.

Platform Improvement

We analyze usage patterns (in aggregate, not individual behavior) to figure out which features people find helpful and where we're falling short. This guides development priorities for 2025 and beyond.

Legal and Security Purposes

Sometimes we need to use data to comply with Taiwan's legal requirements, protect against fraud, or enforce our terms of service. We don't enjoy this part, but it's necessary.

Data Sharing and Third Parties

We work with select partners to deliver our services. These relationships are carefully managed, and we only share what's necessary.

All third-party providers are contractually required to protect your data and use it only for specified purposes. We don't sell lists to advertisers or rent your information to marketing companies.

Your Rights and Control

You're not powerless here. Taiwan's Personal Data Protection Act gives you specific rights, and we've built systems to honor them.

Access and Correction

You can view and update most personal information through your account settings. If something's missing or you need help, contact us directly. We'll respond within 15 business days.

Data Portability

Want to take your data elsewhere? Request a copy in a structured, commonly used format. This includes your profile info, course progress, and submitted work. We'll provide it within 30 days.

Deletion Requests

You can request account deletion at any time. We'll remove your personal information within 30 days, though we may retain certain records for legal compliance (like transaction history for tax purposes). Course materials you've created might remain in anonymized form.

Data Security Measures

We've invested in protections that go beyond the basics. Security isn't just a checkbox—it's an ongoing commitment.

Technical Safeguards

All data transmission uses industry-standard encryption. Passwords are hashed and salted (never stored in plain text). Our servers are monitored around the clock for suspicious activity, and we conduct regular security audits.

Access Controls

Only authorized team members can access personal data, and only when necessary for their role. We log all access for accountability and review permissions quarterly.

Breach Response

If something goes wrong, we'll notify affected users within 72 hours and report to Taiwan authorities as required. We'll also explain what happened, what data was involved, and what we're doing about it.

Data Retention Periods

We don't keep information longer than needed. Here's our general approach to retention:

• Active account data: Retained while your account exists and for 90 days after closure
• Course progress and submissions: Kept for 2 years after course completion
• Payment records: Maintained for 7 years per Taiwan tax requirements
• Support communications: Deleted after 3 years unless needed for ongoing issues
• Marketing preferences: Removed immediately upon unsubscribe
• Analytics data: Anonymized after 18 months

Some data might stick around longer if required by law or for legitimate business needs (like defending against legal claims). We review retention policies annually.

Cookies and Tracking

We use cookies—small files stored on your device—to make the site work properly and remember your preferences. You have control over these.

Essential Cookies

These keep you logged in and remember your settings. Without them, the platform wouldn't function. You can't disable these and still use the site effectively.

Analytics Cookies

Help us understand which features get used and where people get stuck. These don't identify you personally—they just track patterns. You can opt out through your account settings.

Your Cookie Choices

Most browsers let you refuse cookies or alert you when one's being set. Be aware that disabling certain cookies might break functionality. We don't use third-party advertising cookies.

Children's Privacy

Our services aren't designed for anyone under 16. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with personal information, let us know and we'll delete it promptly.

International Data Transfers

Our primary operations are in Taiwan, but some service providers operate servers elsewhere. When data crosses borders, we ensure appropriate protections are in place through contractual agreements and compliance with Taiwan's regulations on international transfers.

If you're accessing our platform from outside Taiwan, understand that your information will be transferred here and processed according to this policy and local law.

Changes to This Policy

We update this policy occasionally to reflect new practices, legal requirements, or platform changes. When we make significant modifications, we'll notify active users via email and post a notice on the site.

The "Effective Date" at the top shows when the current version took effect. We recommend checking back periodically, especially if you haven't visited in a while. Continued use after changes means you accept the updated terms.